Refund policy

At Fleurique, customer satisfaction is one of our highest priorities. We understand that online shopping requires trust, and we are committed to making every purchase as worry-free as possible.

For this reason, we proudly offer a 30-day free return and refund policy on eligible items.

By placing an order through Fleurique.cyou, you agree to the terms outlined below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, products should:

  • Be unused whenever possible.
  • Be in their original condition.
  • Include original packaging where applicable.
  • Not fall under the list of non-returnable items.

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue quickly.

Free Returns

We provide free return service for eligible orders.

If your return request is approved, our support team will provide detailed return instructions.

Please do not send products back before receiving authorization, as unauthorized returns may delay processing.

Refund Eligibility

Refunds are available for:

  • Damaged products received during shipping.
  • Manufacturing defects.
  • Incorrect items shipped.
  • Lost packages confirmed by the carrier.
  • Items that arrive significantly different from their product description.
  • Approved returns within the eligible return period.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been used or altered after delivery.

Returns may also be refused if products show signs of misuse, intentional damage, or unauthorized modifications.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

To help us process your request efficiently, please include:

  • Your order number.
  • Photos of the item.
  • Photos of the packaging.
  • A brief explanation of the issue.

Our team will review your request and provide an appropriate solution as quickly as possible.

Lost Packages

If tracking indicates abnormal shipping activity or a package is confirmed lost by the carrier, we will gladly arrange either:

  • A replacement shipment, or
  • A full refund.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Depending on your financial institution, refunds typically appear within 5–10 business days after processing.

Order Changes & Cancellation

Orders begin processing shortly after they are placed.

If you wish to modify or cancel an order, please contact us as soon as possible.

While we cannot guarantee cancellation after fulfillment has begun, we will always do our best to assist.

Exchanges

If you receive a defective or incorrect item, we may offer an exchange when inventory is available.

If the requested item is unavailable, a full refund or alternative solution will be provided.

Contact

For return or refund assistance, please contact:

Email: support@fleurique.cyou

Phone: +1 (778) 886-5035

We are committed to making every shopping experience with Fleurique simple, transparent, and enjoyable.